Home

improving and developing services

Tue, 10/12/2010 - 10:38 — Megan Burley
Definition: 

black & white image of a hand holding a jigsaw piece

 

The process of improving the effectiveness, efficiency and quality of the service provided.

Description: 
Improving and developing services describes the behaviour, knowledge and skills required to:
  • critically evaluate practice and use this appraisal to inform service improvement, development and redesign;
  • develop innovative and sustainable recommendations to improve the quality of service
  • plan, facilitate and manage change;
  • critically evaluate the process and outcome.
Requires: 
communicating
knowledge and understanding of physiotherapy
managing self and others
political awareness
practice decision making
promoting integration and teamwork
putting the person at the centre of practice
researching and evaluating practice
respecting and promoting diversity
using evidence to lead practice
Resources: 

Information resource

Self-evaluation tool

Example of practice

Domain level descriptor: 
Other frameworks: 
DoH(2004) Core 3 health, safety & security; Core 4 service improvement IK1 information processing; IK2 information collection & analysis; IK3 knowledge & information resources; G2 development & innovation; G5 services & project management
JNCHES (2005) 8. initiative, problem solving & decision making
NHSIII (in press) Demonstrating personal qualities-dev. self awareness, CPD; Managing services- planning; Improving services- ensuring pt safety, critically evaluating, encouraging improvement/innovation, facilitating transformation; Setting direction
PHRU (2008) 9. health & social care quality
SfH (2008) 1. knowledge, skills, training & experience; 4. analytical/clinical skills & patient care; 6. planning, policy & service development
VITAE (2009) problem solving; data analysis