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ensuring quality

Tue, 10/12/2010 - 10:29 — Megan Burley
Definition: 

black & white image of a hand holding a jigsaw piece

 

The process of maintaining the effectiveness, efficiency and quality of a service provided.

Description: 

Ensuring quality describes the behaviour, knowledge and skills required to:

  • fulfil the requirements of the legal and policy frameworks governing practice;
  • recognise situations where the effectiveness, efficiency and quality of a service are compromised, and take appropriate action;
  • critically reflect on practice.
Requires: 
communicating
knowledge and understanding of physiotherapy
managing self and others
political awareness
promoting integration and teamwork
putting the person at the centre of practice
respecting and promoting diversity
self-awareness
Underpins: 
helping others learn and develop
physiotherapy practice skills
practice decision making
researching and evaluating practice
Resources: 

Example of practice

Information resource

Self-evaluation tool

Domain level descriptor: 
Other frameworks: 
DoH (2004) Core 3 health, safety & security Core 5 quality Core 6 equality & diversity HWB3 protection of health & wellbeing EF1 systems/vehicles/equipment EF2 environments/buildings EF3 transport/logistics IK1 info processing IK3 knowledge/info resources
JNCHES (2005) 1. teaching & learning support; 9. planning & managing resources
NHSIII(in press) Demonstrating personal qualities - developing self awareness, managing yourself, CPD, acting with integrity; Managing services-managing resources; Improving services-ensuring pt safety; Setting direction-identifying the context
PHRU (2008) Competences 1, 2, 3 & 9
SfH (2008) 1. knowledge, skills, training & experience; 3. professional & vocational competence; 4. analytical/clinical skills & patient care; 5. organisational skills & autonomy/freedom to act; 6. planning, policy & service development
VITAE (2009) Project management